MUNICH MOTOR WORKS is responsible for following Federal Law No. 15 of 2020 on Consumer Protection and repeals the Federal Law No. 24 of 2006, on consumer protection.
MUNICH MOTOR WORKS will ensure that the repairs are carried out following the manufacturer’s specifications and comply with all the standards imposed by the manufacturer, by using the repair materials, equipment, and qualified mechanics in MUNICH MOTOR WORKS.
PRICE & AGREEMENT OF REPAIRS
MUNICH MOTOR WORKS has the right to have a fixed and flexible price depending on the work we provide and cannot be negotiated after the completion of the repairs; any negotiation must be concluded only in the preliminary phase of approval.
Repairs exceeding AED 10,000 must be paid for in advance by at least 50% through the company’s methods of payment.
The vehicle will be handled with care as long as it is in our custody, and we make sure that your car is well stored and cared for.
Vehicles will be parked in an external parking lot, without a roof. However, secured and free of charge for 14 days from the date of informing the customer that the repair has been completed. This free period will expire after 14 days and will subsequently be charged daily with AED 50 per day which must be paid by the customer or the person picking up the vehicle.
MUNICH MOTOR WORKS is not responsible for any damage to the vehicle caused by natural elements such as wind, sun, rain, floods, hail, or the accident of the vehicle by another person while it is parked or stationary.
ROAD TESTS
The necessary tests of the vehicle before the start of the work or after the completion of the work is necessary for the repair process. MUNICH MOTOR WORKS is not responsible if the car or the windows/dents were scratched by elements thrown by other vehicles while driving on the road or parked. MUNICH MOTOR WORKS would bear the responsibility for the repair only if an accident occurred due to the fault of the driver employed by MUNICH MOTOR WORKS.
VALUABLES INSIDE THE VEHICLE
MUNICH MOTOR WORKS is not responsible for any valuables left inside the vehicle (money, watches, telephones, gold, or other things). Please take them before leaving the vehicle in the service center.
PARTS WARRANTY
* 12 months or 15000 km for original spare parts
* 18 months or 30000 km for aftermarket spare parts OFFERED by MUNICH MOTOR WORKS from the day of delivery, except for products whose average duration of use is less than 180 days
* 30 days for used parts.
MUNICH MOTOR WORKS does not install parts provided by customers (new / used parts).
ENGINE & TRANSMISSION WARRANTY:
- The warranty period for refurbished engines is twelve (12) months or 30,000 KM of use – whichever comes first.
- We will repair or replace, at our sole discretion, any defective engine part and its related components covered under the warranty subject to assessment by our technicians.
- The warranty will NOT cover damage resulting from neglect, abuse, or improper maintenance.
- Warranty is not transferable and can only be claimed by the original purchaser.
TRANSFER CASE & OTHER PARTS WARRANTY
- The warranty period for refurbished transfer cases or other parts is twelve (12) months or 15,000 KM of use – whichever comes first.
- We will repair or replace, at our sole discretion, any defective transfer case or other part and its related components covered under the warranty subject to assessment by our technicians.
- The warranty will NOT cover damage resulting from neglect, abuse, or improper maintenance.
- The warranty is not transferable and can only be claimed by the original purchaser.
In all cases, the warranty does not cover workmanship or labor costs associated with the installation or removal of the part or providing a substitute part during the warranty period. All warranty claims must be made through our authorized service provider or our facility with a valid copy of the original order and warranty certificate or invoice.
LABOUR WARRANTY
MUNICH MOTOR WORKS grants 3 months (90 calendar days) for the labor of the service work performed, in case the defect was found after the 90 days warranty of the labor MUNICH MOTOR WORKS replaces the defective part at our cost and the customer will pay for the labor. As per your commitment to signing these terms and conditions.
Consumables (light bulbs, antifreeze, oil, filters, sprays, windshield wipers, tires, etc.) are not covered under any guarantee. These points are checked at the time of purchase. Normal/natural wear and adjustment work is excluded from the warranty.
CONDITIONS FOR WARRANTY
In the unlikely event of a repair failure, the customer is obliged to notify MUNICH MOTOR WORKS within a maximum of 2 days from the date the problem was noticed, without intervening in any way on the failure, for MUNICH MOTOR WORKS to analyze the causes of the failure.
MUNICH MOTOR WORKS will also check if the vehicle was not caused by normal wear and tear or by non-compliance with the operating conditions imposed by the manufacturer in the instructions for us, or the warranty certificate. At the same time, the Buyer agrees and assumes any extension of the repair term generated by the delay in the delivery of the parts necessary to complete the repairs by the suppliers, MUNICH MOTOR WORKS being exempted from any responsibility in this regard.
Using the vehicle on a race track, off-road, road race, or other modes of operation that do not suit the use specified by the manufacturer in the instruction manual or continuing to use the vehicle when the dashboard messages indicate a lack of oil in the engine or oil pressure or the indication of overheating of the engine or the lack of coolant will automatically cause the cancellation of the guarantee offered by MUNICH MOTOR WORKS for parts and labor and of the legal liability.
We reserve the right to cancel any warranty at our sole discretion in case of misuse, abuse, or damage caused by improper handling, storage, installation, or maintenance.
Thank you.
